stuff you should know


Handmade to order lead time

jallo is a solo run business so please allow up to 2-3 weeks on your handmade to order items excluding postage. I truly enjoy making all of your items so I really appreciate your patience and your new jallo wear will be over the moon when it arrives in it's new home and is part of the family :) 
If your item is not handmade to order, I will always aim to ship within 3 days. If you have any queries drop us a line, we always want you to be happy 🤘 
 

Shipping

Don't forget to factor in lead time before shipping :) !

UK Tracked 2 - 4 business days £3.95
Europe Tracked 2 - 17 business days £10.95
United States Tracked 2 - 17 business days £19.95
 

Returns

We have a 14 day return policy, meaning you have 14 days after receiving your item to request a return.
If you have ordered a handmade to order item, unfortunately, we cannot accept returns but we are happy to discuss an exchange. We want you to enjoy the whole experience. 

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need proof of purchase.

To start a return, you can contact us at hello@jallostore.com with the heading 'RETURNS' If your return is accepted. Items sent back to us without first requesting a return will not be accepted.

 

Customs

On the very rare occasion anything get's held up in customs on international delivery's, we will always do our very best to help you obtain your item however, will not take responsibility for the costs.